Return & Refund Policy

At Vapepie, we want every customer to be happy with their purchase. If something’s not right, we’ll do our best to make it right.

🚫 Order Cancellation

• You can cancel your order before it ships.

• Once a tracking number is issued, the order cannot be canceled.

• Approved cancellations are refunded within 3–7 business days to your original payment method.

📩 To cancel, contact: [email protected]

📦 Returns

We accept returns within 14 days of delivery if:

• The item is unused and in original packaging.

• You have proof of purchase.

⚠️ Don’t send returns directly to the manufacturer.
Contact our team first: [email protected]

💰 Return Shipping

• Customers are only charged for one shipping fee (includes returns).

• No restocking fee.

• For defective, damaged, or wrong items, Vapepie covers all shipping costs and sends a replacement or refund.

💳 Refunds

• Once your return is received and approved, refunds are processed within 3–7 business days.

• Funds are credited to your original payment method (Credit Card, PayPal, Apple Pay).

If you haven’t received your refund after a few days:

1. Check your bank or PayPal account.

2. Contact your bank/credit card provider.

3. If still missing, email [email protected] for help.

🚚 Return Address

Please contact customer service for the nearest return location (U.S. or International):
📧 [email protected]

⚠️ Important Notes

• Used or opened vape products can’t be returned for hygiene reasons.

• For damaged or DOA items, send a photo/video within 48 hours for a fast replacement or refund.

• Vapepie reserves the right to refuse returns that don’t meet policy conditions.